Driver's guide

Everything you need to join Resaluxia and get started with your WhatsApp booking assistant.

Part 1 — Applying

How it works

You hire Nova through the form (2 minutes).
Our team briefs her and gets back to you at the email provided.
As soon as Nova is up and running, you receive your access and we personalise your account: your prices, your WhatsApp number, your documents.

What to prepare

Your company's legal identity, per the country where you operate — France: SIREN, EVTC number, VAT if applicable; Brazil: CNPJ (or CPF if self-employed). Driving in another country? You're welcome too: write to us and we'll prepare your legal setup together.
Your price list — the routes you cover with the price per passenger count. This is the most important piece: it's what the assistant will quote to your clients. Send it in any format you like — photo, PDF, spreadsheet or message: our system reads it, and we'll get back to you if anything needs clarifying.
The payment methods you accept (card, cash, bank transfer, PayPal, Pix…).
Your professional WhatsApp number. At this stage there's nothing to do and nothing changes for you: connecting Nova happens later, together, at activation — and you keep using your WhatsApp Business app exactly as you do today.

Still on regular WhatsApp?

Moving to WhatsApp Business is the first step, and a worthwhile change in its own right, with or without Nova. Switching from regular WhatsApp to WhatsApp Business is free and subscription-free, and takes a few minutes in most cases — a little longer if your history is large. Everything comes with you: conversations, contacts, groups, exactly as they were, on the same number.

Back up your chats (Settings → Chats → Chat backup).
Install WhatsApp Business from the App Store or Play Store — Meta's official app.
Confirm the migration with your usual number: the app detects your account and offers to transfer everything.
Complete your business profile: name, activity, hours.

For your clients, nothing changes: they write to the same number, find the same conversations, and simply see that your account is a business one, which inspires trust. You come out ahead on every front: quick replies, away messages, labels to organise your contacts.

And it's the industry standard: every serious professional tool, Resaluxia included, connects to WhatsApp Business, never to personal WhatsApp.

One calendar detail: your number must be active on WhatsApp Business for at least a week before it can be linked to Nova. Make the switch today: take your time, Nova will be waiting.

Part 2 — Getting started with the dashboard

1. Sign in and install on your phone

You receive a dedicated address (yourcompany.resaluxia.com), an email and an initial password — change it on first login. To have the dashboard as an app:

Android (Chrome): menu ⋮ → "Add to Home screen".
iPhone (Safari): Share button → "Add to Home Screen". On iPhone this step is required to receive notifications.

Then enable notifications from the menu, so you're alerted when a conversation needs you.

2. Following conversations

The assistant replies to your clients on its own: it quotes prices, organises the booking and collects the required details. Every conversation shows in the dashboard in real time. When something needs you (an out-of-scope request, a client asking for a human), the conversation is flagged under "action needed".

3. Replying yourself

Type in the conversation yourself: the assistant pauses on that conversation and you talk directly with the client. Your messages carry the "You" badge. When you're done, tap "Let Nova reply" to hand the conversation back.

4. Booking order

On any booking, open the booking order, adjust fields if needed, then Print / PDF or Share — sharing opens your phone's sheet (WhatsApp, email, SMS…) with the document as a PDF.

5. Service order (subcontracting)

If you pass rides to partners: register them once under "Subcontractors", then, on any booking, generate the service order by picking the partner and the agreed amount — and share it straight to their WhatsApp. The client's price never appears on the document.

6. Company details

Under Account → "Company details", keep your legal information up to date: it's what appears on your documents.

7. Private directory

Friends and family writing to your professional number? Add those numbers to the private directory: the assistant ignores them entirely and nothing is recorded.

8. Emergency stop

Need to silence the assistant on all conversations at once? Account → "Emergency stop", with your secret code. Client messages keep arriving in the dashboard; the assistant only resumes when you reactivate it.

What changes in your app when you connect

When your number is connected to your assistant, your WhatsApp Business app keeps working: you write, you receive, nothing is interrupted. WhatsApp only disables a few secondary features in this mode, and it's worth knowing upfront:

Disabled features in one-to-one chats: editing and deleting a sent message, disappearing messages, view-once photos and live location.
Groups keep working in your app, but don't appear in the dashboard.
Your linked devices (WhatsApp Web, computer) are unlinked during the operation: relink them afterwards — syncing can take up to twenty-four hours.
One habit to keep: open your app at least once every two weeks to keep the link active — which you already do naturally.
Your history stays with you: Resaluxia does not copy your past conversations. If the connection flow offers to share your history, you can decline — it has no effect on the service.

And if you change your mind, disconnecting is done from your app, with nothing lost: your WhatsApp Business never stopped working.

Good habits: check flagged conversations once a day, keep your price list current (contact us to change it), and try the booking-order share once so you know the flow.